Frequently Asked Questions
Find answers to some of our community’s top questions.
Member FAQ
General
What is a Personal Referral Network?
It’s your own circle of trust! This network includes friends, family, and the providers they recommend. When you search for a service, providers referred by your network show up as Trusted.
How do I find a trusted provider?
Use the Search tab, enter the location and service you need, and filter results to show only Trusted Providers referred by your network.
What’s the difference between a Provider and a Professional?
• Provider: A business offering a service (e.g., a plumbing company)
• Professional: An individual frontline worker from that business (e.g.,the plumber who fixed your sink)
What if I don’t see any Trusted Providers in my search results?
Invite more friends and family to join your network, or refer providers you’ve worked with before. The bigger your network, the more Trusted Providers you’ll find.
Can I leave reviews for Professionals?
Absolutely! You can rate and review both the business and the individual professional who helped you.
Pricing
Do I have to pay for my Member account?
No way! Your Member account is 100% free.
Profile
How do I invite people to my network?
Easy! Import contacts from your phone, or share your personal QR code or invite link. You can send invites via text, email, or even social media.
Can I see reviews from people I don’t know?
Yes, but TryMyPro is all about trust. That’s why you’ll only see referrals from people in your network marked as Trusted Providers.
What if I want to edit a review I’ve left?
Head to the Reviews tab in the app, find your review, and make any changes you need Easy-peasy!
Safety & Privacy
Will my personal data be shared?
Never! Your trust is at the core of TryMyPro. We don’t share or sell your data—ever.
Technical
What if I have issues with the app?
Reach out to our friendly support team via email at support@trymy.pro. We’re here to help!
Provider FAQ
General
What’s the difference between a Provider and a Professional?
• Provider: A business offering a service (e.g., a plumbing company)
• Professional: An individual frontline worker from that business (e.g.,the plumber who fixed your sink)
How do I get reviews?
Share your QR code or referral link with customers. They can leave ratings, reviews, and referrals in just a few taps!
How can I share my offers?
Create offers in the Offers tab of the Manager app. Members who follow you will see them in their app.
Can I refer other businesses?
Absolutely! Referring to other providers builds goodwill and strengthens your network. Plus, it’s great for partnerships.
What happens if my employee leaves the company?
Their personal reviews and ratings stay with them, but the business reviews remain tied to your profile.
How do I invite customers to join?
Use the app to send invites via email, text, or social media. Your link is pre-populated with a friendly invite message.
Is there a desktop version?
TryMyPro is currently app-focused, but we’re working on making desktop tools available soon. Stay tuned!
Login & Registration
What do I need to sign up?
Just your business details, a smartphone or tablet, and a desire to grow your referral network.
Pricing
How much does it cost to join TryMyPro?
It’s a simple, low monthly subscription fee. There are no hidden costs—just predictable pricing to help you budget like a boss!
Can I cancel my subscription anytime?
Of course! No long-term commitments. But we’re pretty sure you’ll love it here.
Profile
Can I see and approve reviews before they go live?
Yes! You have complete control over which reviews appear on your profile. Only reviews you approve will be public.
What if I don’t have a physical location?
No problem! TryMyPro works great for mobile businesses—just set your service radius in your profile.
Can I add multiple locations to my account?
Yes! If you run multiple branches, you can manage them all from one login, but each will be a separate Provider account.
What if I get a bad review?
It happens! TryMyPro allows Providers and Professionals to approve reviews before they go live. Use it as an opportunity to learn and grow.
Technical
What if I have issues with the app?
Reach out to our friendly support team via email at support@trymy.pro. We’re here to help!
Professional FAQ
General
What’s the difference between a Provider and a Professional?
• Provider: A business offering a service (e.g., a plumbing company)
• Professional: An individual frontline worker from that business (e.g.,the plumber who fixed your sink)
Why do I need a profile on TryMyPro?
Your profile is your personal reputation hub! It showcases your reviews, referrals and ratings, which can follow you throughout your career.
How do I get customers to leave me a review?
Use your QR code or referral link after every job. A quick ask like, “Would you mind leaving me a review?” makes it easy.
What happens if I switch jobs?
Don’t worry! Your reviews, ratings, and referrals stay with you. Just get your new employer to invite you as a Professional of their Provider account.
How do I share my QR code?
Your QR code is available in the Manager app. Share it via text, email, or even print it on business cards for easy access.
What’s the benefit of referrals?
Referrals build trust and credibility. When someone refers you, new customers are more likely to choose you based on that recommendation.
Login & Registration
Can I invite customers to TryMyPro?
Absolutely! Invite customers to join your referral network, so they can refer you to their friends and family.
Do I need to sign up separately from my employer?
No. Your Provider adds you to their account. You’ll receive an invitation to set up your Professional profile.
Pricing
Do I need to pay to use TryMyPro?
Nope! As a Professional, your Provider covers your subscription fee.
Do I pay for TryMyPro?
No. Professionals don’t pay. Your Provider’s subscription covers your profile.
Profile
Why do I need a profile on TryMyPro?
Your profile is your personal reputation hub! It showcases your reviews, referrals and ratings, which can follow you throughout your career.
What if I get a bad review?
It happens! TryMyPro allows Providers and Professionals to approve reviews before they go live. Use it as an opportunity to learn and grow.
Can I create offers like Providers?
Offers are managed by Providers, but your stellar reviews and referral are the ultimate incentive for customers to come back to you!
Can a customer follow me personally?
Members can rate both the business and the individual Professional who did the work — these are separate ratings. Professionals are not independently searchable; they appear within the context of their Provider.
What happens to my ratings if I leave a company?
Your personal reviews and ratings stay with your Professional profile. Business-level reviews remain attached to the Provider’s profile. Both parties keep what belongs to them.
Technical
What if I have issues with the app?
Reach out to our friendly support team via email at support@trymy.pro. We’re here to help!
What if I work for a company that isn’t on TryMyPro?
Ask them to subscribe. Until then, your profile can’t be created — Professionals are linked to a Provider account.